FAQ contact

Frequently Asked Questions

I Forgot My Password –What Should I do?

Click here to fill out the ‘Forgot Your Password?’ form.

Don’t worry!  We will promptly send you a link to reset your password and you will have access to your account in no time.

I Forgot My User Name – What Should I do?

Your user name is the email address you used to create an account. Click here to log in or set up a new account.

Can I Book By Phone?

Absolutely! We have experienced agents standing by 24/7 to assist with your travel needs. Please Call  1-800-HOTELS-8 (1-800-468-3578 Option 2).

Is There a Change or Cancel Fee?

Getaroom does not modify reservations. If you need to cancel the first or last night of your reservation, please visit us at www.getaroom.com to access your reservation. Simply cancel your original reservation and rebook for your new dates.  There is NO change or cancel fee on most published rates booked online or in the call center! However, there may be a $25 cancellation fee on some unpublished or special promotional rates. Note, there may be applicable hotel charges if canceled past the cancellation deadline. Please refer to your confirmation receipt or the cancellation policy noted on your reservation details.

What Is The Best Rate Guarantee?

If you find a lower rate on Getaroom.com within 24 hours from the time you booked your reservation and at least 24 hours prior to your arrival date, we will either attempt to match the rate or cancel your reservation without penalty.  Click here for additional details and guidelines.

I Canceled – When Should I Expect My Refund?

Reservations cancelled online prior to the published cancellation policy typically take 7 – 10 business days to post back to your account.  However, some refunds can take up to 30 days or the next cycle to post to your credit card statement, depending on your financial institution.

How Do I Change My Reservation?

Getaroom.com does not change or modify existing nights to reservations. You can cancel your reservation either online at Getaroom.com or by calling our customer services number at 1-800-468-3578. Select Option 1. You may add a night to an existing reservation by creating a new reservation for your requested nights.

How Do I Subscribe To The Newsletter?

Visit our homepage at and enter your email address in the ‘Keep up with the best deals Newsletter’ box.

How Do I Unsubscribe To The Newsletter?

Unsubscribe instructions are at the bottom of the newsletter.

Why Register As A Customer?

Registered customers may be entitled to special promotional rates offered by the lodging providers. Simply log in to access those specials. To get started Click here.

How Do I Register As A Customer?

To register with getaroom.com just Click here.

How Do I Change My Password And/Or Other Profile Information?

Visit www.getaroom.com or Click here to log in. Once logged in, click on the Account tab located in the top right hand corner of our home page to view your account details or make changes.

I’m Having Trouble With My Online Booking – What Should I Do?

If you are having difficulties making a booking, feel free to contact us at  1-800-468-3578 and select Option 2 to speak with a sales representative.

What Are The Customer Service Center Hours And Contact Information?

Customer Service is open 24 hours a day / 7 days a week. Call 1-800-468-3578 select Option # 1.

What Are The Sales Hours?

Sales is open 24 hours a day / 7 days a week. Please call 1-800-468-3578 select Option # 2.

I Had A Problem At The Property – Can You Help?

Definitely! If you are having issues with or while at the property and a property representative is unable to resolve your issue directly, please feel free to call a getaroom.com customer service representative at 1-800-468-3578 select option #1. Tell us what the problem is and we will work with the property to make it right.

What If I Do Not See The Hotel I Want?

Often we have special deals in the call center that are not available online. Try calling one of our sales representative at 1-800-468-3578 Option #2 or keep checking back with us as we are constantly adding new hotels.

I Have A Group – Who Do I Contact?

You can either visit us online by clicking here and filling out the contact page or Email groups@getaroom.com with the details about your group.

What credit cards do you accept?

We accept American Express, Visa, MasterCard, and Discover.

How to view or cancel bookings?

Visit www.getaroom.com and log into your account.  Once signed in, click the Reservations tab at the top of the page or call 1-800-468-3578 Option #1.

How Do I Print An Itinerary Or Receipt?

Visit www.getaroom.com and log into your account.  Once signed in, click the Reservations tab at the top of the page.

How Do I Get Address And Directions To The Property?

To obtain the address and or driving directions to the hotel, we suggest going directly to Google Maps or by contacting the hotel directly.

How Do I Book More Than 1 Room?

From the main page, click on the rooms tab and you will be given the option to select up to 8 rooms or 9+ rooms.. Note: Getaroom along with most properties consider 9 or more rooms to be a group reservation request.

Can I Book for Someone Else?

Yes you are welcome to book for someone else. Please remember to make sure you put the correct guest name and input a contact phone number for the traveler.

Will I receive frequent stay points?

Some hotels offer points and some do not. We recommend that you inquire about points when you arrive at the hotel.

I Did Not Receive An Email Confirmation- What Should I Do?

If for some reason you did not receive a confirmation receipt, visit www.getaroom.com, log into your account and click on the Reservations tab at the top of the page. Input the first name, last name and confirmation code associated with your reservation.  From here, you can either view, print or resend your confirmation receipt to a designated email address.

How Do I Get My Confirmation Number?

An email confirmation is emailed to you after booking or you may click the “My Reservations” link at the top of the page for more itinerary information.

What Do I Need To Give The Property On Check-In?

Most properties will require you provide a photo-ID along with a credit card for incidentals

What If I Want To Change My Reservation During My Stay?

Getaroom.com does not change or modify existing nights to reservations.  If you have an emergency or are experience challenges with the property and a property representative is unable to resolve your concerns then please call our customer service number at 1-800-468-3578 Option #1 to speak to a customer service representative.

What If I Forget To Cancel The Booking?

If you do not cancel your reservation, you will be charged for the entire stay.

How Do I Know The Booking Was Canceled?

Once you cancel your reservation, getaroom will issue a cancellation reference number to your booking itinerary and email you a cancellation to the address on file.  To view or print your cancellation, visit www.getaroom.com, log into your account and click on the Reservations tab at the top of the page. Input the first name, last name and confirmation code associated with your reservation.

Do You Charge My Credit Card When Booking?

Yes, all reservations booked on getaroom.com are considered a prepaid purchase and your credit card is charged in full at the time the booking is made.

Is My Credit Card Secure?

Yes, we use the latest encryption technology. For additional information please click Privacy Policy to review our policies.

How do I contact you outside of the US?

To reach a sales or customer service representative outside of the US, please dial 1-469-675-5368 and select the appropriate option.

How Do I Submit Special Room Request For Bedding, Smoking Preference, Connecting Rooms, Etc.?

Send an email to customerservice@getaroom.com with the booking number, guest name, dates of stay and your preferences and we will submit this request to the property. Please note all requests are based on the hotels availability and are not guaranteed.

What Is The Privacy Policy?

We take protecting your privacy very seriously. For additional information, Click here for our detailed policy.

Is the room rate per person or per night?

All rates displayed are nightly, and based on double occupancy per room unless otherwise specified. Carefully review the room descriptions and rate rules to ensure the room you select can accommodate your entire party. Any extra adults or children above the rooms listed occupancy may be subject to additional charges at the property’s discretion. Some rates may require special identification. Our booking fees, taxes, and other surcharges imposed by the hotel are not included.

What about the special discounts?

Many of the participating hotels offer “Special Internet Rates” to our users. These rates typically offer substantial savings. Because of the large number of lodging reservations we process, we are able to negotiate special rates with many of our partners. We guarantee our Special Internet Rates are the lowest you can find. To secure your reservation at this low rate, we require up-front payment with your credit card.

I should receive a discounted rate. How do I get this?

The rates displayed are the only rates available to this site for making reservations. These rates may include government, corporate, or senior discounts. You may need special documentation at check-in to confirm you are qualified to receive that rate. Please do not expect to receive such a rate at check-in without the proper identification even if you have selected to book it online.

When will my reservation be at the hotel?

  • Special Internet (promotional) Rates:
    In some cases, your name will not appear at the hotel until 72 hours prior to your arrival date. Rest assured, getaroom.com guarantees your room is booked from a pre-negotiated block of inventory.  If for some reason, the hotel in unable to locate your reservation at the time of check in, please call a customer service representative at 1-800-468-3578 Option #1 and we will take care of this for you..
  • “Standard Rates”:
    Depending on your arrival date, it takes a minimum of 24 hours before your reservation details reach the properties reservations system. Again, rest assured, getaroom.com guarantees your room is booked from a pre-negotiated block of inventory.  If for some reason, the hotel in unable to locate your reservation at the time of check in, please call a customer service representative at 1-800-468-3578 Option #1 and we will take care of this for you..

Once I have made my reservation, will I receive any written confirmation from the hotel?

No. The email confirmation you receive from Getaroom.com is all you will need. It displays your Getaroom.com Booking Number, the hotel information, the rate, confirmation number, and the hotel’s cancellation policy.

Is there a hotel shuttle service to/from the airport?

Many hotels offer prepaid and complimentary shuttle service to and from the airport. If this is a service the property offers, you will need to make arrangements directly with the hotel and additional charges may apply.

Is parking available? Free parking? Long-term parking?

Long and short term parking rates vary by hotel.   While most hotels offer free parking to their guests, many downtown and urban properties do charge a fee.  Long-term parking is offered at the discretion of the property (often in conjunction with park and fly rates).

What if there will be more than two adults in the room?

Most hotels allow additional guests to stay in the rooms for an additional charge (e.g. typically between $5.00-$20.00 per person). Please note most hotels will have a maximum occupancy requirements based on bedding and room type.

Our children will be with us… do they stay free?

Although this varies by property, typically children under 12 years of age stay for free in their parent’s room using the existing bedding. Note: it is important to disclose all the occupants in your party and disclose their ages upon request.

Are rollaway beds/cribs available?

Most hotels offer rollaway beds and cribs (typically at a charge $5.00–$20.00 each). Some may have restrictions on what room types will allow rollaway beds.

Is breakfast included?

This varies by hotel and while many hotels offer free breakfast, we encourage you to review the descriptions or contact the property prior to check in.  Breakfast options typically range from continental to buffet or full service.

Do hotels have minimum age requirements?

Please be aware that most hotels may have minimum age restrictions or requirements when reserving a room. For example, some hotels with casinos may require you to be 21 years of age to check into a room. Getaroom.com requires you to be a minimum of 18 years of age to book a reservation.  If in doubt, feel free to contact one of our customer service representatives or by contacting the property directly.