FAQ contact

I Forgot My Password –What Should I do?

Please click here to use the ‘Forgot Your Password?’ form. We will send you a link to reset your password.

I Forgot My User Name – What Should I do?

Your user name is your email address. Click here to set up a new account.

Can I Book By Phone?

Yes, call 1-800-HOTELS-8 (1-800-468-3578).

Is There a Change or Cancel Fee?

There is NO change or cancel fee on all published rates booked online or in the call center! There is a $25 change or cancellation fee for unpublished rates (call center only specials.) There may be applicable hotel charges if canceled past the cancellation deadline. Please refer to your reservation confirmation receipt for deadline details.

What Is The Best Rate Guarantee?

Click here for the rate guarantee.

I Canceled- When Will I Get My Refund?

Refunds typically take 4 weeks or the next cycle to show up on your credit card.

How Do I Change My Reservation?

Call 1-800-HOTELS-8 (1-800-468-3578).

How Do I Subscribe To The Newsletter?

Visit the homepage and enter your email address in the ‘Free Deal Newsletter’ box.

How Do I Unsubscribe To The Newsletter?

Unsubscribe instructions are at the bottom of the newsletter.

Why Register As A Customer?

Registered customers may be entitled to special promotional rates offered by the lodging providers. Simply log in to access those specials.

How Do I Register As A Customer?

Click here.

How Do I Change My Password And/Or Other Profile Information?

Click here to log in.

I’m Having Trouble With My Online Booking – What Should I Do?

Either email customerservice@getaroom.com or call 1-800-HOTELS-8 (1-800-468-3578).

What Are The Customer Service Center Hours And Contact Information?

Customer Service is open 7 days a week/24 hours per day.

What Are The Sales Hours?

Sales hours: 24 hours a day, seven days a week.

I Had A Problem At The Property – Can You Help?

Yes – let us know what the problem at the property was and we will work with the property to make it right.

What If I Do Not See The Hotel I Want?

Check back with us. We are constantly adding hotels.

I Have A Group – Who Do I Contact?

Email groups@getaroom.com with the details about your group.

What credit cards do you accept?

We accept American Express, Visa, MasterCard, and Discover.

How to view/change/cancel bookings?

When signed in, click My Reservations at the top of the page or call 1-800-HOTELS-8 (1-800-468-3578).

How Do I Print An Itinerary Or Receipt?

Select that option after clicking My Reservations.

How Do I Get Address And Directions To The Property?

For address and driving directions and maps please visit Google Maps or contact the hotel directly.

How Do I Book More Than 1 Room?

There is an option to book multiple rooms when starting a reservation.

Can I Book for Someone Else?

You can book for someone else. Remember to input a contact phone number for the traveler.

Will I receive frequent stay points?

Some hotels offer points and some do not.

I Did Not Receive An Email Confirmation- What Should I Do?

Click My Reservations at the top, enter the information, and click the link for “Print An Itinerary.

How Do I Get My Confirmation Number?

An email confirmation is emailed to you after booking or you may click the “My Reservations” link at the top of the page for more itinerary information.

What Do I Need To Give The Property On Check-In?

Simply your name and photo-ID.

What If I Want To Change My Reservation During My Stay?

Simply call our customer service number, 1-800-HOTELS-8 or click “My Reservations” at the top of the page and click change reservations.

What If I Forget To Cancel The Booking?

If you do not cancel your reservation, you will be charged for the entire stay.

How Do I Know The Booking Was Canceled?

We give you a cancellation number upon canceling online or via phone.

Do You Charge My Credit Card When Booking?

Yes, your credit card is charged at the time of booking.

Is My Credit Card Secure?

Yes, we use the latest encryption technology. Click Privacy Policy to review our policy.

How do I contact you outside of the US?

Call 1-469-675-5368

How Do I Submit Special Room Request For Bedding, Smoking Preference, Connecting Rooms, Etc.?

Send an email to customerservice@getaroom.com with the booking number, guest name, dates of stay and your preferences and we will submit this request to the property. Special requests are not guaranteed.

What Is The Privacy Policy?

We protect your privacy. Click here for our detailed policy.

Is the room rate per person or per night?

All rates displayed are nightly, and based on double occupancy per room unless otherwise specified. Carefully review the room descriptions and rate rules to ensure the room you select can accommodate your entire party. Any extra adults or children above the rooms listed occupancy may be subject to additional charges at the property’s discretion. Some rates may require special identification. Our booking fee, taxes, and other surcharges imposed by the hotel are not included.

What about the special discounts?

Many of the participating hotels offer “Special Internet Rates” to our users. These rates offer substantial savings. Because of the large number of lodging reservations we process, we are able to negotiate special rates with the properties. We guarantee our Special Internet Rates are the lowest you can find. To secure your reservation at this low rate, we require up-front payment with your credit card.

I should receive a discounted rate. How do I get this?

The rates displayed are the only rates available to this site for making reservations. These rates may include government, corporate, or senior discounts. You may need special documentation at check-in to confirm you are qualified to receive that rate. Please do not expect to receive such a rate at check-in without the proper identification even if you have selected to book it online.

I don’t have long to wait for a confirmation. What can I do?

Typically, most lodging reservations are made in real time and your confirmation should only take a few seconds. You will be notified of the status of your reservation within 2 to 4 hours. However, there can be delays. In such cases, you will receive an email from us without a confirmation number. When we receive the confirmation number from the property, it will be emailed to you. If there is a special request or rate change associated with your reservation, the request will be sent to a Customer Care agent for processing.

When will my reservation be at the hotel?

  • Special Internet Rates Rates:
    Your name will not appear at the hotel until 72 hours before your arrival date. Rest assured, the room is booked; however, the hotel just does not know that you will be the person staying in it.
  • “Additional Rates”:
    It takes a minimum of 24 hours before your reservation details reach the lodging’s computer system. Rest assured, the room is booked; however, the hotel simply has not entered your details into their system yet.

Once I have made my reservation, will I receive any written confirmation from the hotel?

No. The email confirmation you receive from Getaroom.com is all you will need. It displays your Getaroom.com Booking Number, the hotel information, the rate, confirmation number, and the hotel’s cancellation policy.

Is there a hotel shuttle service to/from the airport?

Many hotels offer shuttle service to and from the airport. If it is offered, there may be a charge by the hotel for this service.

Is parking available? Free parking? Long-term parking?

Most hotels offer free parking to their guests, although some may charge. Long-term parking is offered at the discretion of the property (often in conjunction with park and fly rates).

What if there will be more than two adults in the room?

Most hotels allow additional guests to stay in the rooms at a charge (usually between $5.00-$20.00 per person). Some hotels have a limit on how many people can stay in a room.

Our children will be with us… do they stay free?

Usually children under 12 years of age stay for free in their parent’s room using the existing bedding. The age requirement differs depending on the specific hotel’s policy.

Are rollaway beds/cribs available?

Most hotels offer rollaway beds and cribs (typically at a charge $5.00–$20.00 each). Some may have restrictions on what room types will allow rollaway beds.

Is breakfast included?

Many hotels offer free breakfast. Often this is a continental breakfast or sometimes just coffee and donuts.

Do hotels have minimum age requirements?

Please be aware that some hotels may have minimum age restrictions or requirements when reserving a room. For example, some hotels with casinos may require you to be 21 years of age to check into a room. Please inquire with a Customer Care Agent or with the hotel directly.