FAQ
I Forgot My Password –What Should I do?
Please click here to use the ‘Forgot Your Password?’ form. We will send you a link to reset your password.
I Forgot My User Name – What Should I do?
Your user name is your email address. Click here to set up a new account.
Can I Book By Phone?
Yes, call 1-800-HOTELS-8 (1-800-468-3578).
Is There a Change or Cancel Fee?
There is NO change or cancel fee on all published rates booked online or in the call center! There is a $25 change or cancellation fee for unpublished rates (call center only specials.) There may be applicable hotel charges if canceled past the cancellation deadline. Please refer to your reservation confirmation receipt for deadline details.
What Is The Best Rate Guarantee?
Click here for the rate guarantee.
I Canceled- When Will I Get My Refund?
Refunds typically take 4 weeks or the next cycle to show up on your credit card.
How Do I Change My Reservation?
Call 1-800-HOTELS-8 (1-800-468-3578).
How Do I Subscribe To The Newsletter?
Visit the homepage and enter your email address in the ‘Free Deal Newsletter’ box.
How Do I Unsubscribe To The Newsletter?
Unsubscribe instructions are at the bottom of the newsletter.
Why Register As A Customer?
Registered customers may be entitled to special promotional rates offered by the lodging providers. Simply log in to access those specials.
How Do I Register As A Customer?
Click here.
How Do I Change My Password And/Or Other Profile Information?
Click here to log in.
I’m Having Trouble With My Online Booking – What Should I Do?
Either email customerservice@getaroom.com or call 1-800-HOTELS-8 (1-800-468-3578).
What Are The Customer Service Center Hours And Contact Information?
Customer Service is open Monday – Sunday, 7:00 AM – 1:00 AM CST.
I Had A Problem At The Property – Can You Help?
Yes – let us know what the problem at the property was and we will work with the property to make it right.
What If I Do Not See The Hotel I Want?
Check back with us. We are constantly adding hotels.
I Have A Group – Who Do I Contact?
Email groups@getaroom.com with the details about your group.
What credit cards do you accept?
We accept American Express, Visa and Mastercard.
How to view/change/cancel bookings?
When signed in, click My Reservations at the top of the page or call 1-800-HOTELS-8 (1-800-468-3578).
How Do I Print An Itinerary Or Receipt?
Select that option after clicking My Reservations.
How Do I Get Address And Directions To The Property?
For address and driving directions and maps please visit Google Maps or contact the hotel directly.
How Do I Book More Than 1 Room?
There is an option to book multiple rooms when starting a reservation.
Can I Book for Someone Else?
You can book for someone else. Remember to input a contact phone number for the traveler.
Will I receive frequent stay points?
Some hotels offer points and some do not.
I Did Not Receive An Email Confirmation- What Should I Do?
Click My Reservations at the top, enter the information, and click the link for “Print An Itinerary.
How Do I Get My Confirmation Number?
An email confirmation is emailed to you after booking or you may click the “My Reservations” link at the top of the page for more itinerary information.
What Do I Need To Give The Property On Check-In?
Simply your name and photo-ID.
What If I Want To Change My Reservation During My Stay?
Simply call our customer service number, 1-800-HOTELS-8 or click “My Reservations” at the top of the page and click change reservations.
What If I Forget To Cancel The Booking?
If you do not cancel your reservation, you will be charged for the entire stay.
How Do I Know The Booking Was Canceled?
We give you a cancellation number upon canceling online or via phone.
Do You Charge My Credit Card When Booking?
Yes, your credit card is charged at the time of booking.
Is My Credit Card Secure?
Yes, we use the latest encryption technology. Click Privacy Policy to review our policy.
How do I contact you outside of the US?
Call 1-469-675-8010
How Do I Submit Special Room Request For Bedding, Smoking Preference, Connecting Rooms, Etc.?
Send an email to customerservice@getaroom.com with the booking number, guest name, dates of stay and your preferences and we will submit this request to the property. Special requests are not guaranteed.
What Is The Privacy Policy?
We protect your privacy. Click here for our detailed policy.