getaroom Customer Testimonials

 

Getaroom.com is committed to ensuring all of our customers are fully satisfied with their booking experience.
Our Call Center agents strive not only to meet your  expectations, but exceed them. The testimonials given are from actual Getaroom.com customers speaking from personal experiences and they are not compensated.
Below are comments from just a few of our customers:gar logo 250x250





July 2016

Good Morning,

Thank you so very much for sorting this issue out so promptly. We are very pleased with your service and for turning our experience with tripadvisor into a positive one. We will keep the receipts for breakfast and send those across to you on our final day. I am sure that the island taxis (if going by business style in other Caribbean countries is anything) don’t issue receipts. Therefore, the hotel receipts will be the most proper. We really want to extend our thanks. My daughter reported to me that you were professional and polite- what a great service you are to tripadvisor. Happy holidays, and all the best for your future- we will be in touch soon. -Russell’s

 

Good Morning Elia,

I am taking the time to recognize one of your supervisors Gina Bennett. I live in Toronto had booked a room at a hotel in Toronto and I was unaware that the total cost was in USD. I called Getaroom.com and spoke with Gina about the situation. I have to say, that her level of service was exceptional. I work in the financial industry and totally understand the importance of great customer service. I would like Gina to be recognized for her attention to detail and resolving the issue. I am very happy with the level of service I received.

 

You have a jewel of an employee named Vickie who spent almost an hour today (8/1/16) (with much patience & kindness) helping resolve our issue of having been double charged for a hotel room at Orlando International. The whole thing was a mess! I got sick while visiting in FL & had to change car & flight reservations, get a hotel, etc. to come home early. Due to a computer glitch, getaroom inadvertently double charged us for the hotel room (& the hotel couldn’t cancel the duplicate reservations). I had only my phone (no computer) so didn’t have names, confirmation #s, etc. DID try to cancel on 9 Jul thru getaroom but the rep couldn’t find my reservations using my name & phone number (which is a little difficult to believe). Ended up being on hold with her for a total of 30 minutes (with LOUD music) so I finally hung up. (In all fairness, she did check back with me in approx 10 minutes then put me on hold again. After 20 minutes when she never came back, I hung up). Vickie was patient throughout the whole process of helping me cancel the duplicate reservation. She was kind & thoughtful & provided explanations throughout the process (even telling me to not hang up if the music stopped). She is very capable, caring, & thoughtful & if your company has an employee award program, this is one lady who definitely deserves that award (plus maybe an extra day off???). I just can’t say how exceptional her service was. She resolved our problem—it took almost an hour & she stayed with it patiently all the way thru! Here is a hug, a huge bouquet, a nice dinner & an extra day off for your excellent employee, Vickie. XXXOOOXX Thank you, thank you..-Jan Cook

 

Very good support-Alistair Angus

 

 

June 2016

I would like to show my greatest and heartfelt thanks to the excellent service for Roni and Sharre. Without your kind help, I think I surely could not enjoy my whole trip in Australia with a loss of a big sum of money. Sorry to bring you extra workload and please accept my greatest gratitude to your excellent service offered to me. All my best wishes! With my best regards -Shun Kong Tsui (Hong Kong)

Hi Amber – thanks for your prompt and efficient handling of this matter – din’t think it would be so easy – will use your company again and will let you know when I have received the payment back – best wishes-  Dave Walden

To who it may concern,

I just want to take the time to show my gratitude for Patrice Pettigrew. She really helped me out when I messed up a reservation. She was very patient and helped fixed my error. I really appreciate her taking the time to fix my mistake. Thank you for her great customer service and understanding.- Quianna Rashada

GAR Agent Herisha Chalmers, called in, verified security, transferred Guest’s Administrative Assistant Rebecca who gave positive feedback on her Postive, Professional Customer Service Experience she experienced with GAR Agent Herisha Chalmers who paid attention to detail, listened attentively and helped with the other reservation too. The guest really enjoyed her positive experience with GAR Agent Herisha Chalmers that made her very happy.- Rebecca

May 2016

Received VM at 115A on May 23rd from a customer Natasha assisted with getting a reservation confirmed. Customer wanted us to know that Natasha did a “Really, Really Good Job”!!!!!!!

Received VM from wanting to let us know that LaTasha was a Terrific Representative of Getaroom.com. She was very sweet and helpful in locating the perfect hotel for their stay.

I’m very grateful for Mona’s thoroughness and her persistence. I’m also complimenting your supervisory skill, for if you were not effective, Mona might well lose her own strength and desire to go the extra mile to be fully helpful. I told her that I would tell you that in this, my note to you. Mona was marvelously professional. I’m sure you must be also.- Mrs. Danica Henninger

We wanted to say thank you for your employee Jenna she’s absolutely the most compassionate caring employee anyone could wish to deal with congratulations on a great employee!- Mr. John Burnett

Kiki did an extraordinary job. She guided me through the maze of finding a hotel that was reasonable in price and close to my destination.
Once I found the hotel, she was patient as I attempted to purchase it for a better rate on line. However, I ended up booking it with her because my online service did not work and Kiki was worth the extra $16. That type of service is hard to find this day.
I just talked to Jackie at reservations and she was great! She understood our accommodation needs regarding my special needs nephew and I’m looking forward to staying at the hotel she set us up in.- Mrs. Denise King
I called to make a reservation for Bloomington, IL today. I wanted to get a hotel halfway from my destination with a pool since my son is Autistic and I wanted him to have some exercise after a long drive. The person who tried to help me told me all hotels were an hour away from where I needed to stop, so I choose a different location which shorten my destination. It was actually the hotel I’m stopping at on the way down to Kansas, MO. After I thought about it, I looked on line and it looked like there were several hotels available. I called back and Margaret helped me find a hotel in Bloomington which I wanted, gave me the exit number and not only got the hotel with a pool but restaurant too. She was very helpful. I cancelled my first reservation. I never heard of getaroom.com but when the reservation people know what they are going, speaks clear English, can read a map, its great!! Just wanted to share my experience.- Sue Mulder

Josephine THANK YOU! Wow. I’m grateful! Your level of customer service is rare, unique and special! Thank you for saving me. Physically, emotionally and mentally I feel rejuvenated just from talking to you and your resolution. You should be on a role model platform for all people in customer service!- Pete

Hello,
I was very rude to one of your phone ladies today, Debbie Krom. I was very frustrated because of a room booking that was not properly explained to me and she helped me. She was so kind and helpful. She secured the cancellation for me and called me back as she promised. She made me feel like she really cared about my problem, she came through and restored my thinking of your service. Thank you so very much and please extend my compliments to her supervisor for training Debbie to do her job so very, very well.
Sincerely,- B. Fox

I can’t thank you enough for your assistance this morning in straightening out the matter . As I told you, I spent the entire morning talking to Leon who put me on hold and I was disconnected, and the same with Alexander who said he would call me back if we were disconnected, and he did not. You are such a professional, and I want your supervisor to know that. You, too, put me on hold but made sure that we were not disconnected while you placed a call to the Hampton Inn in Orange Beach, Alabama. Thank you for verifying with Wendy at the Front Desk that the reservation was, indeed, cancelled and that your company was not paid by Hampton Inn because we had been approved to cancel our non-refundable reservation due to a death and funeral we had to attend on April 23. You followed through with the facts given you, and I want to thank you for your professionalism. I really felt helpless, and without your assistance, I fear this would not have been resolved. I want your company to know how lucky it is to have you on its staff. Thank goodness for dedicated employees like you who knew exactly what to do in this situation. I will call the 800 number next week to make sure that all is well. My refund ticket number is 848762.Jennifer, thanks again!!- Max and Gayle Redick

To whom this may concern:
I would like to compose a short letter demonstrating the thankfulness we have for what Josephine did for my husband and myself.This past weekend, my husband brought to light a small trip that he had taken time to plan for our anniversary. Had Josephine not stepped in like she did to help us with the situation (that I don’t have time to type so I hope she remembers, lol), the weekend, while it would have gone on, wouldn’t have been a memory well remembered. We hope there is some acknowledgement, advancement, or SOME kind of reward that she will obtain because of her excellent customer service skill. I didn’t feel as if she was just trying to please us as customers, but that she actually understood and wanted to seek to make our weekend remain special. That meant a lot.This letter is the least we can do, but as her boss, I hope you can do more. Thank you Josephine. We will remember your help always.- The Hendrickses

Jennifer-
Thank you very much for the excellent customer service you provided for me earlier today. You listened to my concerns and was able to resolve my issue in a timely manner. It’s definitely refreshing to get a customer service representative that is willing to problem solve to make sure the customer is happy. Thanks again and please forward this to your manager.- Hadeel

Good morning
My name is Tom and this email is to recognize and let you know about the awesome job your agent Summer did yesterday. She is so kind, polite, professional, and most important she resolves the issues in a blink. I that everytime i call and i reach her, i can lean my head and she will do whatever to resolve every case i gave her. I think that Summer, David, and Felisha will give to your company a longevity in the business. Grettings – Tom

Hi Team,

Mrs. Georgette requested to speak to me because she wanted to let us know about the outstanding Customer Service provided by the agent Jean Carlos since she called us with no information regarding her reservation, he was able to locate it and provided her with the information she was requesting. She stated that the Agent was extremely polite, helpful, genuine and went beyond and above in regards to her Hotel Reservation. - Mrs. Georgette

April 2016
I recently called your company with the intention of cancelling a reservation (R498118187) with getaroom.com and rebooking on expedia.com.
Your service representative, Ms. Applewhite, was able to take the time with me and find the same room through your own service for lower than epedia.com saving me over $700. She patiently rebooked a new reservation for me (R513418955) then cancelled the pervious reservation (C513420895). She was thorough, profession and extremely courteous and went above and beyond to provide me superb customer service. You should be extremely proud of this employee. I would literally have cancelled my room with you had she not been so strident with her excellent service - Carter

Jennifer:
Thank you for your courteous service and great help! Your ability to go above and beyond your duty made us appreciate your company even more! All the best, Marietta Moshiashvili

I am contacting your respective departments to share my gratitude for the wonderful customer service Monica in Relocation Services provided me on February 13. The reservation below was cancelled right before our stay at Casa Claridge. We were relocated to Hotel Cloyden for the first of our three night stay in Miami. Neither the Hotel Cloyden nor Casa Claridge would confirm our hotel rooms for the second night. Monica stepped in and ensured we had a place to stay for the next two nights. I will likely never stay at Casa Claridge again, but Monica ensured that I’ll be a returning customer at Getaroom! She is excellent at her job and ensured you now how a loyal and happy customer. Best,  Michael Martinez

March 1, 2016
I just made reservations for two separate dates at the Holiday Inn Express fisherman’s wharf. Chris was very helpful and knowledgeable. He answered all my questions and eased my anxiety about this trip. I am including my confirmation number for one of the nights so that you will know which Chris I am referring to. R521329332. Thank you Chris
To whom it may concern: I want to send a thank you to your employee Jennifer Merchant who helped us understand the reservation process that happens when a call is on hold too long with the Hampton Inn reservation desk and the process goes through your company getaroom.com. I was able to talk to Jennifer for about 15 minutes on what had happened and she understood fully and was patient with me and she then spoke with a supervisor who was able to help us out with our situation. It is employees like Jennifer that went the extra mile for us that can make not wanting to make a phone call turn out to be a great phone call in the end. From our phone conversation it was mentioned that Jennifer is a new employee and the way she handled my phone call it sounds like she will be a great asset to the team. Please thank her for me and congratulate her on a job well done – Jeff and Jennifer Perok

Dear Josephine,
Just wanted to thank you for all your help today in trying to clear this up. You were so sympathetic and professional. Let’s keep our fingers (and toes) crossed that it will all be resolved by morning. Please could you call me so I can finally put my mind at rest and be able to vacation with my family, as I only just came out the hospital on Tuesday. Again, many thanks Regards- Naomi Perlman

“Thanks to GetARoom.com and KAYAK for contacting me after my FB post and rebooking my family and I to Hôtel de Sèze Bordeaux at no extra cost with an upgrade, an extra night and extra cash back after my reservation mess up at IHG -Intercontinental Grand Hotel de Bordeaux. Much appreciated and excellent management of the situation by customer service! Looking forward to a great trip!!”- Marion Magnuson
Sir/Madam,
I booked a room through your service. Subsequently, I broke my foot and could not travel. Unfortunately the period for a refund had expired. I contacted your Customer Service Department and was helped by Patrice Pettigrew who contacted the hotel on my behalf. Patrice was very patient, polite and competent. She was able to obtain an exception to the hotel’s policy and get a full refund. Patrice is a credit to Getaroom and deserves recognition for her service. Thank you & her, - James Bissett

January 31, 2016

Thank you Hilda. That is a great relief to me. And can you please pass on to your management that all of my dealings with your company all of my calls to your staff have been professional, polite and friendly. I have spoken with Shereen, Randall, Victoria, Megan and a couple of others whose names I don’t recall, and they have all been a pleasure to deal with. I think it’s important to give credit to them. They are the front line of your business, from my own perspective.  Kind Regards - Joan

January 31, 2016

To whom it may concern,

I wanted to let you know that I had an excellent experience working with one of your customer service members, Josephine. I had a problem with my reservation and had made many dead-end phone calls before finally reaching Josephine. Of course, one of the reasons why I was extremely satisfied with her service was because she was able to resolve my problem. But I also wanted to commend her on her manner handling the call. Her listening skills are superb and she responded in ways that made me feel like she really understood my situation as opposed to previous customer service reps who discarded empathy and just delivered the company policy, making me feel like I was just one in a long line of callers hearing the same exact message. You are very fortunate to have an employee like Josephine. Sincerely – Leslie Connelly

December 26, 2015
Thank you Kiki!!! The room was lovely and we slept so well. Very nice hotel and the shuttle got us to the airport in plenty of time to catch our flight. You were awesome and I thank you so much for your kindness!! Merry Christmas to you and the happiest of New Year’s!!! Sincerely, – Jan

December 18, 2015
It was such a pleasure speaking with Stacy. I have never spoken to someone with such a big heart and extremely passionate about what they do. I appreciate her helping me successfully book my honeymoon. I am so happy I have her direct information because I love to travel and would love to work with her for booking my future trips. I will also recommend that all my friends book their trips through her.  Service being provided from individuals likes her make a trip so much better.

December 10, 2015
Maria Curtis left VM advising that she was very happy to work with Altamona when booking her reservation to Atlantic City. She was impressed with her wonderful, kind, sweet & was very pleased with her helpfulness. – Maria

December 10, 2015
Sara left VM advising of the best, most helpful and nice experience she had in working with LaTasha. She wishes that there were many more people in service like her. – Sara

December 08, 2015
Thank you Melissa for being a great help to Randy Tolson. He stated that you did an excellent job and went above & beyond to assist him with finding a hotel reservation!!! – Randy

December 08, 2015
I spoke to Bonnie Glenn and she stated that April was a great agent. She was greatly impressed with the service she received and will call back and book again with Getaroom.com!! Thank you April for taking such great care in finding the perfect accommodations for Bonnie Glenn and for securing a future customer for Getaroom.com.- Bonnie

December 07, 2015
The rep who worked w/ me on the phone to book my hotel was OUTSTANDING! GIVE HIM A RAISE! He was that good! Please let him know how good of a job he did. He exceeded my expectations. Sincerely, – Andre Gibson

December 07, 2015
Jerry sent the following email explaining what a great experience he had with Crystal!! Crystal just helped me book a room in Indianapolis, IN, and I would like to tell you that she did an outstanding job for me. Her patience and determination finally paid off and she got me a room in a sold out city somehow. She deserves to be commended for her work ethic – super nice and friendly. What a pleasant experience. – Jerry

December 01, 2015
I want to submit a huge compliment for Tamara Hayes in the manner which made booking a room a very pleasant experience. Her calm and detailed approach is to be admired. She conducted the transaction in a very polite, professional yet down to earth manner which made it seem as if I was the most important person to her at that time. Almost like conducting business with a friend. Her people skills were apparent the whole time. She truly represents your company in a very positive way. It is treatment like this that will make it easy to use your service again even if it cost a little more it’s worth it. I wish there were more people like Tamara by phone or in person. Thank you very much.
_____________________________________________________________________________________________________________________________________

Lauri was told by her brother to book a room for her nephews college graduation last December because the hotels sell out during graduation time. She stated that here she is 1 month out trying to find a room. She advised that she has special needs because of her allergies & that she a needed a room that has windows that open. After spending hours/days looking, she dialed Getaroom.com and was fortunate enough to have Richard answer the call. She advised on how it was a pleasure to work with Richard and he was able to find the perfect accommodations for her so she could enjoy your nephews graduation.- Lauri

To the applicable Supervisor/Manager at getaroom.com,
I just wanted to take the time to extend high praise to Chris Dirkx!!! He handled my reservations for a room at the Holiday Inn in Buford, GA (4951 Bristol Industrial Way Buford, GA 30518). Chris answered all my questions and concerns with exceptional professionalism (and patience)! He even put the rooms on hold for a few so I could check on something on my end before booking the reservation. After we touched basis again, everything was finalized. Considering the amount of calls the call center may receive daily, it takes a special patience and poise for a person to remain at the top of their craft. If the rest of your customers are receiving the same level of service Chris provided me, your company is in great hands! From my initial impression, I believe getaroom.com is privileged to have Chris Dirkx on staff!! Please respond with any questions or concerns. From a satisfied customer, Thank you- Alvin

I just wanted to tell you what a great help Jerneice Lowe was when we used getaroom for our travel plans. She was very helpful & took all the time we needed to find something that would be perfect for our travels. She also was very pleasant. Thank you -Kathleen

I recently got a room for myself and future wife at getaroom (Paris Las Vegas). I am very happy with the service Mr. Vince gave me he was actually very polite and gave me great advice for my wedding which I will never forget can’t wait to keep purchasing rooms from you guys absolutely EXCELLENT CUSTOMER SERVICE. Seriously felt like I was talking to family thank you guys!!!!! Beyond Satisfied Customer -Albert

Shauri did a great job, she was very pleasant and stayed the course until you were able to provide him with the correct information regarding the room description for him to make the right decision on which room he wanted to book. -Unknown

Taylor was so blown away by the service he received from Ms. Jacqueline Flowers today that he felt compelled to ask to speak to her supervisor so he could tell me all about it!!! And once he had me on the line, he literally spent easily the next 5 to 8 minutes straight singing her praises and emphasizing how helpful and courteous and knowledgeable she was!!! And also how pleased he was with his Getaroom experience as a result of her efforts!! -Taylor

Dear Stacey,
I received your email as a follow up regarding the reservation made on 10/12/14. It was a pleasure speaking with you and I appreciate the total respect and concern for my every need and concern. You reserved us a wonderful rate and also took the time to call the hotel and request us high floor away from the elevator due to the fact I am travelling with my elderly mother. Your congenial personality and sense of humor only added to a professional who knew the quality of good customer service. In this day and age of everyone complaining about one thing or another I thought it would be important for a company such as yours to know what good customer service does not to go unnoticed by some and is not taken for granted. You have a wonderful personality, and great professional skills. I certainly want your company to know without hesitation, that you are an outstanding employee and get whatever increased company benefits are in your future. Once again, thank you for everything and we may speak in the near future again. -Rosie

Cheri Marchi was extremely helpful and answered all our questions. She was a delight and made the process extremely easy. Because of her, I would surely use getaroom.com again. -Steven

My family and I and our neighbors are planning a trip to Disney World this summer. We have been looking for accommodations off and on for several weeks now. Needless to say, we were anxious to get that part of our planning completed and the anxiety was rising. That is until I came upon your website ‘getaroom.com’ and liked the way it was presented. I don’t remember how it all played out, but somehow I came across a number, called it, and asked about the unpublished rate I had heard about. The person I reached was Jeff. He was so kind, reassuring and helpful that our experience ended up being such a positive one that I wanted to be sure and let you know. Thank you for providing a friendly website and more than that a highly competent, English speaking, far above average employee to assist with our plans. It was truly a joy to work with him. I will beusing your company in the future and will tell friends about it also. Thank you again,-Lisa Van Zwenden

I just had a very pleasant first-time experience on phone, and secured 2 rooms at our hotel of choice. Thanks, Richard! -Krista

GAR customer Gwen Blaney advising of the great job Marcia did for her in locating a hotel in Las Vegas. -Gwen Blaney

“Stacy goes ABOVE and BEYOND with customer service. She has helped me so much – I love when she answers the phone. Great employee” -Melissa

Hi Chris/Getaroom,

Just wasn’t to say thank you for all your assistance last week and for making the reservation for us at the Warwick. We are very much looking forward to our trip. You provided an excellent service. Regards, -Tracy

I had some concerns over a booking I had done for a client over the weekend — and Mr. Norris was just wonderful in his desire to help.  He gave his complete attention and helped me so much, what a great experience. I don’t have a chance to talk to customer care very often. After my exchange with him I wish I had more. -Mr Woodson

Customer gave Chris D kudos after dealing with a painful money wise reservation; Chris made the booking of his reservation easier by being a people person. Also guest stated that the hold time was short as well. Please let Chris know that he rocks.

This is to let you know that we have a very good experience with Richard Purdy’s assistance and follow up during our last hotel reservation in Miami Beach FL. Best regards, -Dr. Davoud Tayebi from The Netherlands

Thank you very much for your help. After using getaroom.com for at least the last three to four years I have to say that I am truly a fan.  Not only are the rates extremely competitive the customer service has always been outstanding! Kind Regards, -Mitzi Alario

Just had to pass along a compliment about an employee at “get a room”…she has been so helpful and wonderful…if all employees were like her.  She has booked rooms for me in Florence and Bologna Italy!  Can’t do enough to make sure it’s easy and convenient…see her note to me below…even though your pricing is higher than American express I am keeping reservations with Stacy O’Neal.

I have just booked a hotel with Chris D and I could not have been happier with a reservation agent as I did with Chris. He worked with me until we found a hotel that was affordable for me.  He was professional and very patient with me (and that is not easy!!!!). Thank you for such a great employee.  I hope you let Chris know how important he is. Thank you -Joni Infantino

Stacy:

I would like to thank you for your excellent service. Hotel rooms in the Boston area are next to impossible to get at this time and you secured rooms for me with great expertise and finesse.  This made it possible to move forward with my business successfully. I look forward to another opportunity to work with you. Many thanks, -Allison G. Wheeler

Hi Chris,

Just wanted to thank you for your assistance with the hotel booking for Dukes. My father and brother had an enjoyable stay!!! I’m bookmarking getaroom.com after this pleasant experience. Thanks again, -Yuko

Dear Supervisor,

A very positive and pleasant experience in dealing with Stacy Oneal. She was informative, knew her product well, has great communication skills, and very professional. I am and will continue to be a repeat customer. Did I mention very helpful? Well add that to the list. Thanks. -Stephan M. Vener

Wow!! What a great employee you have in Shauri! She was very pleasant, efficient and patient (20 to 25 minutes) but got the job done; even with all my changes, and confirmed my reservation And it wasn’t even the same place I called about. Great job, give her a raise! -R. Coleman

I was bragging to Don Jones President of Neworleans.com about the skill level and the quality that each of our agents possessed. So much so that he decided to call in and test the skill level of our call center today. When he told me that he had spoken to a very pleasant agent named Richard. I started to smile from ear to ear. Not only was he very impressed with Richards’s salesmanship but his overall knowledge of the city was impressive. -Don Jones President of Neworleans.com

Mr. John Marks Left a message on my voice mail very excited and happy with the service Mr. Jeff White provided, he was respectful, super nice and was able to book us At the Stratosphere with one of those fantastic UN crazy rates he told me after booking it. It was the “BOMB Bro” as he calls it. Thank you for making our stay more enjoyable and cheap. GAR Rules. -John Marks

It was truly a joy to speak with Stacy– both on the causal level and on the professional level in terms of the service that you provided. It is not an exaggeration to say that you “rescued” me after days – and I do mean days – of fruitless searching for the right place to stay for my upcoming trip to London. I’d like to go into a little detail regarding what you were able to offer me that no one else in the travel industry did:

 You GOT me my desired reservations. That’s job #1 and you did it. As I had mentioned, I had repeatedly been disappointed in finding hotels and agencies that promised certain dates, certain rates, and certain services – only to be let down by “the truth” once I actually reached them or some other reservations service.

 You were professional and courteous – while still being sociable and friendly. I cannot tell you how many reservations service providers did NOT come up to your standard. They told me one price, and then ended with another; they cut me off and never called back. They argued with me regarding a room rate that was published on their own website. And last of all, many seemed unable to understand the rather simple requests I was making. In some cases, I had to repeat a hotel name 5, 6, 7 – or more – times before I was understood.

 You were enthusiastic and seemed genuinely pleased to speak with and help me. This is not a subject I know just a little about. I supervise my company’s tech support department; I know the difference between genuine and fake. You are genuine and that attitude is contagious. I enjoyed making my reservations with you; I cannot think of any other agent in any aspect of the travel industry where I can say that. You made it sound like you were on my side – and that means a lot to me.

 Finally – you know your business. Too many times I have dealt with people in the travel industry who knows as much about their industry as I know about rocket science. Hearing you speak knowingly about the options that I had in the different parts of London made me confident that you were making the best recommendations for me – as opposed to other services where I had the distinct impression that the agent was simply coming up with the first and easiest solutions that their computers presented them.

I shall not only take the time and effort to inform everyone else in my company that they should work through your organization (as I myself intend to do), but I shall pass along this recommendation to my colleagues in the computer software industry, as I am indeed one of those “road warriors” who spend a lot of time commiserating with other travelers in the same position as myself. Again, I thank you for providing one of the best “customer service experiences” of my professional career. Best Regards, -Don Farber

Hi Shari,

Just wanted to say thank you for your assistance with booking a room with “Getting a Room . com”. It was my first time using your company and you get an A+ from me for customer satisfaction. You were very friendly and very helpful and made it a pleasant experience over the phone working with you. I would use your company again next time I need a room! Thanks again, -Cindy Biedebach

My husband, looking for a one night stay in Las Vegas to catch an early morning flight (driving from Orange County) was seeking a lower priced room…after searching on trip advisor, we found your number. Roger received our call, and patiently, not only looked for hotel/casinos in Vegas for a very low rate, but also looked on maps to determine vicinity to the airport. Keep in mind, it was for ONE night, low rate, with specific requirements for a casino; nearby to the airport. It was a 13 minute call (according to my cell phone) and nothing appeased my husband…. I thanked Roger after my husband declined to commit to a reservation. As soon as I hung up, I said to him, “The gentleman who helped us filled all your requests, yet you would not make a reservation”! He replied he was tired, going to bed and could “I” just go ahead with the reservation to “LVH”…I called back, spoke to a kind young lady, made the reservation. She helped identify the especially patient, helpful man whom had spent almost 15 minutes with my husband and I….Let’s just say, we have stayed at many fine Hotels in Vegas, he had never heard of this hotel….but I reminded him it fit all of his requirements….AND was a very low price…So, this is a long email to say, what a rare experience to be treated with such a high level of patience, and kindness. Roger….you shine in this world of apathy. Thank you. I know it may seem strange to read this email, but, truly, I wanted to book a month of rooms just because of your unhurried, sweet, willing attitude. Thank you, -Ted and Tamra Litz

We received a call from Mr. Derek Greely, he was happy and excited about the rate he got for Atlantic City but the best part was the customer service he received from P. Knotts. He was friendly, efficient and knowledgeable. He gave me an overview of the area where I was booked and places I can go. This is one of the things many companies lack, I can say that I found that company and the service I’ve been looking for Not to mention the best rates, I’m sold to GAR. -Derek Greely

Received request from Jacqueline Flowers to contact customer wanting to provide a compliment, Called Erik Dohlman after Jackie spoke to him on 9/8/13. Erik stated that in the past when calling to make reservations, not with our company, he usually receives mundane assistance.  But when he called into to book his reservation to Boston and spoke to Jackie she did a great job, going above and beyond.  He wanted to pass along kudos to Jackie for being very friendly and articulate when speaking with him.Congratulations Jackie for taking care of the reservation deals customer and providing him with a wonderful experience when booking his reservation to Boston. -Erik

Thought you would like to know how fantastic several of your team members are at delivering stellar customer service. Carol was great for introducing me to your support team, and Patrick was first to step up and offer his assistance when Stacy was off work. Yet, Stacy proved to be over the top brilliant, and willing to go ten extra miles to help me out.  My son Kevin and I travelled Europe for nine days with lots of last minute changes as to what city we needed a room for each night.  Stacy always gave us options, and could not have been more accessible, patient or friendly.  Stacy found us some very nice properties.  Would encourage you to duplicate Stacy if at all possible. Safe travels -Rich

I just want to tell you I really appreciated your good work, you made a perfect job you make me fell comfortable with my English. Have a good evening. -Lucie Et Nicolas Drapeau

Hi my name is Patty Goodman, and I had the pleasure of talking with Richard yesterday to book a couple of rooms.  We had almost completed going thru two rooms, different dates etc. when there was a computer surge or something. Richard was amazing, he turned my name over to someone, after he realized it would be awhile, and the call was never completed(not the point) but Richard called me this am to make sure I was taken care of. At that point I was not and we finished the deal. Great customer service!!!!!!!! Not many people today go beyond the call of duty but Richard absolutely did. I will tell everyone. Thank you again, -Patty Goodman

To: Get a room Management,

I wanted to start out by saying congratulations on your search engine, as Google suggested to make sure I compare 3 search engines to get the best results and the fact is that your search engine was by far the best result. Nothing makes me happier then knowing that I found a great deal! But the main reason why I am writing this email is Stacy! I would say this the first time I have taken the time voluntarily to Wright and email. And we’ll deserve. You have to celebrate positive people like herself, and how can you not, not only she walked me through the process flawlessly but she did in such a way where my mood went from , I just woke up , to its going to be a great day today! I got off the phone that day and thought to myself, you know Stacie is probably not going to get a raise, she is not going to reach an incentive because of this email, but I wanted to make sure that personal touch like Stacie’s is celebrated! I wanted to make sure who ever Owens the company or whoever runs the company to be proud and consider them self-lucky to have someone like Stacie working for them and representing their brand! I have been in the customer service and hospitality business myself and I can’t help but appreciate the personal touch that will refer people to keep coming back.-Cheers to Stacy, Cheers to get a room.

Chris thanks for being so helpful!! Amazing to deal with!! Will definitely use get a room because of Chris. -Melanie Foreman

I would like to commend Nadine for her diligence, kindness and dedication in helping me with a booking.  Rooms are almost sold out in Indianapolis in August for a convention.  We could not get the client’s credit card to go through.  Nadine, on many occasions -up to 9:00 pm last night, worked with me to get this booked.  We could not get it done. I called her this morning at 9:00 am and we got the booking done with a new credit card. Thanks so much to Nadine for working with me until we got it done. I usually have good luck with your res. agents but Nadine tops the list. Make sure she gets a big pat on the back!!! Thank you.- Betty Hollingsworth, CTC All Ways Travel

Yes I just saw it.  Sorry I went swimming in the pool!  I was enjoying the hotel you so graciously booked for us. Thank you, thank you, thank you for being so patient, calm, informative and helping us to book a fabulous hotel!  I am glad I trusted you and boy were you right. Everything you said was dead on and I want to take time from my vacation to thank you. We couldn’t have done it without you. Again, thank you and we hope all other newcomers and visitors listen to your advice. Respectfully,- Carolina Pizarro

YOU JUST MADE MY DAY!! Thank you so much for being genuinely concerned about my family vacation. You are an asset to the company! Please pass this on to your Supervisor: Stacy’s kindness, helpfulness and GENUINE concern, went above and beyond any of my expectations. She was not looking to book a sale, she was more concerned about my family vacation and whether or not we finally got it. This was my first time trying Get-A-Room.com and after all the frustration, I vowed it would be my last…. until my interactions with Stacy. Because of her, I will try to book through you again, but only because of Stacy. Thank you for your time. - Antonella Nester

I cannot even begin to thank you for what you have done for me and fiancé. You took EVERY bit of stress out of this past week from my father being diagnosed with cancer to losing a best friend. We were once locals in Vegas, and the way we have been treated at The D was enough to make me sick and have panic attack. Again Vince, we thank you more than we ever could for finding us cheap rooms and actually caring on a personal level and business level. You have literally changed my week from negative to positive with the amount of stress you relieved just by doing your job and doing it the way it should be done (unlike 70% of these greedy, rude casinos do it here in town). Hate repeating myself but Vince you are a life saver… Best wishes and you def are a caring and hard working person, we could not have done this without you. Thanks again!!! :-) - Stefan

Shannon’s customer service and effort to resolve my issue was impressive and worked out well so I wanted to be sure she was recognized for her outstanding service.  Many thanks from a happy customer, best regards, - Douglas Gray Director North America

I wish that every customer care rep we had handled himself as James Ellis did for me today. He thought outside the box, took his care to the next level and tried to make everyone happy, to the best of his abilities. I really don’t know if you realize that his guy is valuable. I didn’t know that Get a Room existed, but now I do and now I will use this company if the service rep is so easy to deal with. Congratulation’s for your decision to hire him! – Nancy Ringle

I work with a very large company…I wish that every customer care rep we had handled himself as James Ellis did for me today. He thought outside the box, took his care to the next level and tried to make everyone happy, to the best of his abilities. I really don’t know if you realize that his guy is valuable. I didn’t know that Get a Room existed, but now I do and now I will use this company if the service rep is so easy to deal with. Congratulation’s for your decision to hire him!
Nancy Ringle

Emma, “we had a wonderful time in Orlando! Thanks again for the excellent customer service you provided. It was a breath of fresh air to talk with you after days of speaking with the other hotel. I will most definitely be using Getaroom again and will confidently recommend your services to all my friends and family knowing that they will get the best customer service that is out there! Also I would love to have your supervisors contact information so I may send a note of gratitude for having an outstanding staff member. Thanks for all of your help. ” – Alison and the rest of the Petrucci family.

Emma was great on the call, not only did she assist me with finding a great hotel and rate; she went above and beyond to make my experience one to remember. I was booking a hotel for my son as a gift. I was so pleased that I will continue to spread the word about Getaroom.com and the services they provide to family and friends. Thanks for all you do Emma. – Mrs. Darlene Adams

I just wanted to congratulate Getaroom.com for great customer service. Your call center agent Sergio helped me book a room at the Island during this busy period, I was glad to hear back from him since nobody else called me back, thanks to him I can look forward to a great 4th of July. – Irma Sierra

I recently made a reservation for a hotel in Tulsa, Oklahoma. I called the hotel where the conference is going to be held and they were sold out. They recommended another hotel and the conference price was sold out and their available price was very high for my standards. I checked online and came upon your website and was very happy to see that your prices were the best. They were approximately $40.00 less per day!! I called and your customer representative was very gracious in assisting me. I had never heard of your company, so I was truly skeptical. Your agent reassured me many times, again and again, before I finally decided to go ahead with the purchase. He was very patient, respectful, friendly and accommodating to my uneasiness about trusting your site and your great prices. Demetrius Hood is truly an asset to your company and I will surely be telling my friends and co-workers to check out your site. Thank you so much. – Minerva Saenz.

“Hi Sergio, I just wanted to say thank you again for your help in securing a hotel for my husband and I while we are in St. Louis. Your help was very valuable.”  Trish Fry

“Recently I made a reservation through your company. Mary Suma booked my room; she was very patient, funny, professional, nice, and answered all of my questions. I will definitely recommend getaroom.com to all of my friends, relatives, coworkers, and everyone else I know. I have a suggestion, for her next review, please give her a raise. Thank you very much for booking my room. Have a nice day. God bless you all.”  - Tho Dang

Mrs. Collins wants Getaroom.com to know… that “Danette Sanderlin did an awesome job helping her and getting her into the DC area with such JAZZ!”  - Mrs. Collins

“Thanks to Jeremy Wilson, I appreciate your help and found you very pleasant to work with. I like getting help in a quick and efficient manner. ” - Getaroom.com Customer

“Mr. Sergio Lopez, I have not experienced better customer service in a very long time, you were very respectful, polite and very helpful. I will recommend your services to all members of my family. I am looking forward to doing business with you again.” Sincerely, - Teresa O’Donnell

“Dear Makiala, Your efforts are truly appreciated when ensuring a customer’s security which increases my trust in your website. Have a good day.” Regards,  Hussain

“This site via telephone found the best rates for me, better than online services. Plus, Jeremy Wilson was able to negotiate a non-smoking room and vet hotel availability in real time. So pleased with the service! Very good solution finding, I was glad to discover this service.” - Beverly T.

“I just had a very complicated reservation to make and Demetrius was just wonderful, he made it seem simple. Demetrius got the job done with full and clear explanations. I think he is terrific in his manner on the phone and his personality and his ability to sort things out in such a nice way.  He is a great representative for all your clients. I just wanted you to know” - Jeannie Castells

“This is the first time I’ve used Get a Room and I was more than pleased with my experience. Carol Short assisted me today and not only was she knowledgeable and patient, but she offered me additional and very helpful suggestions. She even went so far as to return my call from a previous conversation. I call that exceeding expectations. I thought you should know that she is the type of employee that will make your company successful! I got a room. Now “give-her-a-raise.com”  Sincerely, -Terri van de Sande

“I wanted to thank Diana for her help booking my hotel tonight. She was very helpful and outgoing. It made for a great experience with getaroom and I look forward to using your service in the future.” –  Nicholas Bobolia

“Called to say that we have a agent name Shauri that is totally awesome and sweet as Maple Syrup AYE. David makes this trip once a year and they where not sure if they would be able to make it this year. But thanks to Shauri they where still able to travel with in their fixed income. Not only was she able to find a great price for our neighbors from the north, but she also provided expert service along the way. Shauri keep up the great work!” –  David Jones

“Lisa D. did an excellent, thorough, professional job helping me with my recent hotel reservation. She gave me important information I had not received when I made my first reservation with your company. She was pleasant, articulate and positive, being sure to help me understand completely my reservation for a special occasion. Thank you.” –  Lisa Rasp

“To whom it may concern: I think I can be a real Dick to CSR’s when getting room reservations. As a consumer , I am trying to get the best price with the highest quality. Your Representative Herbert, was patient, didn’t rush me, was smooth , cool, he wasn’t pressing me and he had the best attitude. This guy could pass on some of his interpersonal communication techniques to fellow CSR’s : and you might want to consider him for some type of management position. It was a good experience. I appreciate you Herbert!” –  Michael J. Regan

“Greetings. I just hung up from working with Gavin to secure a room reservation for my daughter’s 21st birthday. I have wanted to make it special but struggle doing this alone. I am over 60 and a bundle of nerves over dealing with unknowns via the computer etc. I have not been to Vegas for nearly 3 decades so I’m at a loss on this particular trip. I thoroughly appreciate the guidance and patience that Gavin extended me personally. I was just shopping for rates but because of the unique kindness and professionalism that he extended me, I felt secure in finishing up the trip plan with him. He is a model employee and I hope you can reward him accordingly. I will keep your website handy for future trips as well as recommend it..and him. Thank you”. –  Georgette Jarvis

“I just wanted to thank you for your help in getting us the special room rate for our stay in New York last week.  The employees at the Stay Hotel could not have been more accommodating from the front desk to the door man.  The location was great for enjoying the Times Square, theater/plays and “restaurant row” was within walking distance as well.  The rooms were small, but clean!” – Maybin Grimm

“I wanted to send you my sincere thanks for a great stay at The Luxe Hotel – Sunset Blvd. Everything about the property is superb, from its location and appearance to its extremely attentive staff. The Luxe is as great a hotel for a weekend getaway as it is for a quick stay to recharge your batteries.

My stay at The Luxe was incredibly relaxing and peaceful. It is hard to believe that such a sanctuary exists in close proximity to the hustle and bustle of greater Los Angeles and just footsteps away from the iconic gridlock that is the 405 freeway. The front desk agents, lounge staff, and shuttle drivers were extremely welcoming and helpful. I will definitely be returning to The Luxe – Sunset Blvd next time I am in the Los Angeles area.”
Scott M. Bigger
KSL Travel Show Producer
KSL Newsradio 102.7 FM/1160 AM

“My reservation through your company has just been completed. IT WAS A WONDERFUL EXPERIENCE because of the associate who helped me – Lori Bess. I’ve never encountered a more patient and helpful person. Let the “powers that be” know when they have a great employee. For getaroom.com, that is Lori!”
Cheryl Dorsey

“Eddie was helpful, informative and patient, all of which made for a seamless booking process. I’d like to thank Eddie – a definite asset to getaroom.com – for his service and have his efforts acknowledged by your company as well!”
Rosalyn A. Fountain

“Oftentimes, we are quick to complain when things don’t go as planned but not so quick to praise when satisfied. I will admit that I was very uncomfortable using a third party travel site; however, your service was terrific, the price was excellent and my rebate was prompt. I just wanted to send along my comments to thank you for a very positive travel experience. Thanks again!”
Joseph Malloy

“Yolanda got me a room – she was terrific!  Great on the phone, so helpful and pleasant.  Thanks so much.”
Stephen

“I recently used getaroom.com for the first time, and my experience was a positive one thanks to Eduardo. I was very pleased and impressed with the level of service he provided. Eddie not only helped me find a hotel I liked, but one very close to my conference – all at a great price. I have kept Eddie’s direct line and will go directly to him in the future. I will also recommend getaroom.com to my associates.”
Gary

“I was very impressed by the patience and pleasant demeanor demonstrated by Lori Bess. My reservation with Getaroom.com not only marks the first time I’ve ever used a website, but it’s also the most pleasant experience I’ve ever had booking a hotel room. I now feel very comfortable using your site and plan to refer the company to my friends.”
Ms. Wilson

“I had a great customer service experience with an agent named Christian Christmas, who was extremely polite, helpful and patient from the start. I hope she can attend to me again next time I book a hotel room through getaroom.com. She was GREAT! Thank you so much.”
Yvonne Basnett

“It was such a pleasure making reservations with Kim, who was knowledgeable, patient, and kind. You are so fortunate to have her as a valuable employee. I now know where to turn when I need help making my hotel reservations.”
Dean Sheets

“We just booked a room in Las Vegas with one of your agents, Donna, over the phone. We found your site on Kayak.com and were astounded at the savings compared to calling the hotel directly. We were lucky enough to have Donna help us with our reservation. My husband and I both work in the hospitality industry and really appreciate good service when we are fortunate enough to receive it. (It seems harder to come by every day.) We will definitely be making more reservations through getaroom.com in the future and will tell our friends about the site as well. A special thanks to Donna and to your site for helping us get such an amazing hotel rate in Las Vegas. We now have a few more dollars to spend in the casinos!”
Allison & Andrew Cesati

“I enjoyed my experience with Jerneice tremendously. I am a seasoned traveler and have used nearly every booking site out there. This, however, was hands down my best experience ever. Jerneice is the best travel expert I have ever dealt with, period! She was knowledgeable, patient and kind. Not only will I be adding her name and number to my agenda, but she’ll be the only agent I’ll seek assistance from in the future.”
Gary Patlow

“I had the pleasure of speaking to Vince Elizondo today. Vince immediately established a rapport. He was very knowledgeable about many hotel chains, answered all my questions, was very personable, and generally had the ‘patience of a saint.’ I hope there is some way for Vince to be recognized for his outstanding customer service. You are extremely fortunate to have him in your employ.”
Sandie Lanzillo

“I am very grateful for your great service. You have a client for life.”
Carlos Peralta

“My agent, Jerneice Lowe, was not only extremely patient and polite, but also pleasant and very knowledgeable.”
Rae Mustokoff

“I was so impressed with the service Christian Christmas provided that I shared my experience with none other than Arthur Frommer – a renowned travel writer and publisher – and asked that he mention this on his syndicated radio show!”
Jerry Crowley

“I was facing a rather complicated booking situation: I wanted to surprise my husband for our anniversary, but frequent schedule changes kept getting in the way. Thank you, getaroom, for helping us get everything worked out! I am very grateful for the excellent customer service you provided!”
Leslie McCarthy

“Vince did a great job assisting us with our hotel booking yesterday. Though I first learned of your company yesterday while browsing the web, Vince made me feel at ease in sharing my information. He also helped my mother, who called to tell me how impressed she was with his friendly and helpful demeanor. Vince is an A+ employee; we want to thank him and let you know our business with you is a direct result of the great service he delivered. Provided there are no issues with our recent booking, we look forward to using you again.”
Tara Ethington

“I wanted to compliment my assigned agent, Christian Christmas, who did a great job helping me book for the first time on your site. And Dawn was also great this morning when I called to ask a question. Thank you for a great site and staff!”
Sue Holt Fleisher

.“Jan. 16th I called for assistance on a hotel reservation. My agent’s name was Gin. She was so pleasant to work with. She took plenty of time to find us the very best rate and hotel based on our needs. She wasn’t rushed sounding, sounded like she really cared that we had a nice safe place in the criteria I was giving her. Please see that she gets a bonus for her effort. She is a plus for you. Thank you!”
Joyce Tveit

“In addition to taking your survey, I wanted to let you know how pleased I am with your service. Each time I’ve used your company to make reservations, I’ve dealt with an informed, efficient representative. I’ve saved buckets of money, had reservations made within the day (within the morning, even – that’s responsive) and have been satisfied with the quality of accommodations received/represented. Not only would I be willing to recommend you, I already have. You are the Zappos of online accommodations reservation services.”
Molly M. Cantrell-Kraig, MCK Products

“Connie, Ft. Worth area, helped me book a room in Tampa, Florida. I just want to tell you that she went above and beyond the call of duty. I put in a special request for my reservation, and when Connie was unable to find information regarding such requests on the Holiday Inn web site, she called the hotel directly!! Far above any of my expectations!! Congrats on having an employee like Connie! I will use your site again and again!”
Meryl Vernon

“Your website is excellent. I love how straightforward, yet informative it is. Getaroom brings new levels of simplicity and ease-of-use to the hotel booking process. I won’t be using another website to book a hotel room again. Thanks for making my life easier!!
Madelyn Sparks

“Receiving assistance from Christian Christmas, your call center agent, was truly a delightful experience. Having such amazing people as Christian out there certainly makes the world a better place.”
Mary Strong

“getaroom booked for me the best priced hotel. Making the reservation was quick and easy. The service at the hotel was excellent, from check in to check out. The hotel and room had everything I expected and more, all for a lower price than what other customers were paying. Now, when I need a room, I go straight to getaroom.com.”
- Aaron Sainer

“Many thanks for your lovely user friendly website! All the best.”
- Jacqueline Andrews

“I book most of my friends’ and family’s travel arrangements and was looking to book two flights for my friends to South Carolina. We spent 2 hours looking at every airfare search engine and booking website available including FareCompare, CheapAir, Priceline, Orbitz and BookingBuddy. Unable to coordinate the flights efficiently, I decided to try one last website.  I had heard of getaroom but never associated them with flights.  We were able to find the perfect flight for $70 less than any other website listed and booked it in under ten minutes.  I’ll never spend hours looking for flights again!”
- Roselani Aluli-James, IL

“My husband and I loved our room! The whirlpool bath was an amazing treat. Thank you for finding us a great room and keeping our expenses down!”
- Lori R., Lexington, KY

“Patti was a fantastic agent and we got the best price! You should be proud to have her on your team!”
- Max T., Toronto, ON

“I booked my first two rooms on getaroom! What a deal! I called for an ‘unpublished’ rate and stayed for 50% less than I would have paid online. Incredible!”
- Michael P., St. Louis, MO

“I usually book online but I called and got a rate in San Francisco that was a lot less than any other site I checked. The agent was great too!”
- Vijay S., Santa Clara, CA

“I was skeptical about getting a lower rate in the call center, but I really did. It was a better price than anything I saw online.”
- Linda R., Hermosa Beach, CA

“I booked the unpublished rate in Boston and the price was unbelievable! Not only did I have the most elegant stay, but NO ONE could beat your rate. You have my business!”
- Cathy B., Grand Jct, CO

“I saw the hotel I wanted at a price that was better than the other sites I checked. I referred my mother and she had the same quality experience.”
- Juan S., Thousand Oaks, CA

“I called looking for a great Orlando hotel for the family at a good price. Your agent found it. No other company took the time to find out what I wanted. You have my business!”
- Melissa W, Atlanta, GA

“Good service is rare nowadays. Your agent got me a great hotel in New York at an amazing price.”
- Debbie C., Haverford, PA

“I just wanted to thank you for the great deal I scored with getaroom.com! I was able to get a great room for Memorial Day weekend just off the Magnificent Mile in Chicago. Best of all, the price was awesome.”
Saundra K., Dubuque, IA

“Getaroom has shaken up the world of hotel discounters. Consult them whenever you seek lodging.”
- Arthur Frommer, renowned travel writer and publisher

“Wanted to drop you a quick line to commend the service I just received from one of your representatives out of North Carolina. I don’t usually book my own hotel stays but ended up in a bit of a jam while in the process of moving. That being said, I remembered your site and thought I would give it a try. getaroom.com was very user friendly and easy to navigate. Once I had an idea of where I wanted to stay, I called the 800 number and spoke to a gentleman named Bob who was very helpful. The entire booking process took less than five minutes and I believe I ended up with the best rate possible.”
- Sarah Hastings, Travel Show Live

“I called getaroom’s Call Center to make a reservation last week. The Call Center agents were friendly, courteous and helpful.  While other sites also offered the same room, only getaroom upgraded me to an even better room. On Saturday, I needed to change the reservation to another hotel.  I called getaroom once more and it was quickly taken care of without any additional charge.  Other providers would not have allowed me to change my reservation without charging an additional fee. I am very pleased with getaroom.com, particularly the No Change Fee and the ability to call in and talk to someone.”
- Barrett Lidji

“I just wanted to tell you how pleased I was with Jason, the gentleman who assisted me with my reservation. He was polite, patient, and thorough. I left the conversation feeling very impressed with him and your company! Thank you so very much. When in this day and age, customer service is SO lacking – yours is SOARING!”
- Susan Loesl

“Just wanted to let you know what a wonderful agent you have in Billy. I have never used your site before and will use it again. Billy was very professional and helpful. He even provided suggestions for good restaurants in the area. I am spreading the word to friends about your site and looking forward to staying at the Doubletree in Chicago next month! Thanks Billy.”
- Martinna Lee

“I just finished booking reservations at the Palmer House in Chicago. Connie, the Call Center representative who assisted me, was helpful and very friendly. Because of your low hotel rates and especially your agents (Connie), I’ll be using your service for all my future hotel bookings!”
- Pat Hogberg

“What a pleasure and relief it was to work with Cassandra. I was booking a room for a first time trip to New York and had not had much success before calling getaroom.com. She answered my questions regarding taxes and cancellation fees, all with the utmost patience and courtesy. I was able to book well within my budget and, as an added treat, in a great location!

When she discovered I could only book at this hotel for three of the five nights I would be in NYC, she spent a lot of time trying to find alternative places for me to stay for the weekend. She also reached out to two hotels for information not listed on their websites. I hope I’ve clearly conveyed how comfortable I felt in dealing with a person as caring and knowledgeable as Cassandra. Thank you once again.”
- Lynda McInnis

“From the get-go, I was really very pleased with the way your web site worked, your descriptions of hotels, and most of all, your prices and information about the hotels. I enjoyed speaking with your call center representatives, all of whom were polite, knowledgeable and helpful. When I called getaroom.com to address the difference in price listed for the pet stay versus what I was told by the hotel was the ‘real’ price, your agent apologized for the inconvenience and took swift action.

Now I get this e-mail from you and I am even more impressed with YOUR customer service.  I can’t get over how generous and how fair you are.  I actually am moved by the way you treated ME as an important client and I hope to return the favor every time I travel.  I, too, am in a service business, and about 80% of my clients have been with me since I first started 42 years ago.

I know ‘talent’ plays a big part, but how you treat your clients is the biggest portion of the pie. I cannot thank you enough for what you are doing. I will most definitely recommend your site and your high standards for customer service. I wanted you to know how grateful I am, and how much you have maintained my faith that there are businesses like mine that put the customer first. You can count on me to be back.”
Janet Wexler

“I was highly satisfied with the level of service provided by Christian Christmas.  She is the best sales agent I’ve ever had the pleasure of working with!”
- Helen Erwin

“Gavin provided some of the best customer service that I have ever received. During an unpleasant situation, he was professional, reassuring and highly competent. I will always look to do business again with getaroom.com.”

“Booked my room through getaroom.com for a wedding I’ll be attending next week. The agent who took my call was a ’10.’ The process was quick and easy, and I wound up getting a great price.”

“I recently made a reservation with getaroom.com that qualifies for a free upgrade from a 2-bedroom suite to a 3-bedroom suite. I appreciate Eren Rose’s diligence in ensuring I received the much-needed upgrade. Eren also reached out to the hotel for confirmation and answered all my questions in a timely manner. Thanks again for all your help, Eren. You are my new best friend!”
- Gayle Harrop