getaroom Customer Testimonials

Getaroom.com is committed to ensuring all of our customers are fully satisfied with their booking experience. Our Call Center agents strive not only to meet your expectations, but exceed them. Below are comments from just a few of our customers:

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Emma, “we had a wonderful time in Orlando! Thanks again for the excellent customer service you provided. It was a breath of fresh air to talk with you after days of speaking with the other hotel. I will most definitely be using Getaroom again and will confidently recommend your services to all my friends and family knowing that they will get the best customer service that is out there! Also I would love to have your supervisors contact information so I may send a note of gratitude for having an outstanding staff member. Thanks for all of your help. ” - Alison and the rest of the Petrucci family.

Emma was great on the call, not only did she assist me with finding a great hotel and rate; she went above and beyond to make my experience one to remember. I was booking a hotel for my son as a gift. I was so pleased that I will continue to spread the word about Getaroom.com and the services they provide to family and friends. Thanks for all you do Emma. – Mrs. Darlene Adams

I just wanted to congratulate Getaroom.com for great customer service. Your call center agent Sergio helped me book a room at the Island during this busy period, I was glad to hear back from him since nobody else called me back, thanks to him I can look forward to a great 4th of July. – Irma Sierra

I recently made a reservation for a hotel in Tulsa, Oklahoma. I called the hotel where the conference is going to be held and they were sold out. They recommended another hotel and the conference price was sold out and their available price was very high for my standards. I checked online and came upon your website and was very happy to see that your prices were the best. They were approximately $40.00 less per day!! I called and your customer representative was very gracious in assisting me. I had never heard of your company, so I was truly skeptical. Your agent reassured me many times, again and again, before I finally decided to go ahead with the purchase. He was very patient, respectful, friendly and accommodating to my uneasiness about trusting your site and your great prices. Demetrius Hood is truly an asset to your company and I will surely be telling my friends and co-workers to check out your site. Thank you so much. – Minerva Saenz.

“Hi Sergio, I just wanted to say thank you again for your help in securing a hotel for my husband and I while we are in St. Louis. Your help was very valuable.”  Trish Fry

“Recently I made a reservation through your company. Mary Suma booked my room; she was very patient, funny, professional, nice, and answered all of my questions. I will definitely recommend getaroom.com to all of my friends, relatives, coworkers, and everyone else I know. I have a suggestion, for her next review, please give her a raise. Thank you very much for booking my room. Have a nice day. God bless you all.”  - Tho Dang

Mrs. Collins wants Getaroom.com to know… that “Danette Sanderlin did an awesome job helping her and getting her into the DC area with such JAZZ!”  - Mrs. Collins

“Thanks to Jeremy Wilson, I appreciate your help and found you very pleasant to work with. I like getting help in a quick and efficient manner. ” - Getaroom.com Customer

“Mr. Sergio Lopez, I have not experienced better customer service in a very long time, you were very respectful, polite and very helpful. I will recommend your services to all members of my family. I am looking forward to doing business with you again.” Sincerely, - Teresa O’Donnell

“Dear Makiala, Your efforts are truly appreciated when ensuring a customer’s security which increases my trust in your website. Have a good day.” Regards,  Hussain

“This site via telephone found the best rates for me, better than online services. Plus, Jeremy Wilson was able to negotiate a non-smoking room and vet hotel availability in real time. So pleased with the service! Very good solution finding, I was glad to discover this service.” - Beverly T.

“I just had a very complicated reservation to make and Demetrius was just wonderful, he made it seem simple. Demetrius got the job done with full and clear explanations. I think he is terrific in his manner on the phone and his personality and his ability to sort things out in such a nice way.  He is a great representative for all your clients. I just wanted you to know” - Jeannie Castells

“This is the first time I’ve used Get a Room and I was more than pleased with my experience. Carol Short assisted me today and not only was she knowledgeable and patient, but she offered me additional and very helpful suggestions. She even went so far as to return my call from a previous conversation. I call that exceeding expectations. I thought you should know that she is the type of employee that will make your company successful! I got a room. Now “give-her-a-raise.com”  Sincerely, -Terri van de Sande

“I wanted to thank Diana for her help booking my hotel tonight. She was very helpful and outgoing. It made for a great experience with getaroom and I look forward to using your service in the future.”
-  Nicholas Bobolia

“Called to say that we have a agent name Shauri that is totally awesome and sweet as Maple Syrup AYE. David makes this trip once a year and they where not sure if they would be able to make it this year. But thanks to Shauri they where still able to travel with in their fixed income. Not only was she able to find a great price for our neighbors from the north, but she also provided expert service along the way. Shauri keep up the great work!”
-  David Jones

“Lisa D. did an excellent, thorough, professional job helping me with my recent hotel reservation. She gave me important information I had not received when I made my first reservation with your company. She was pleasant, articulate and positive, being sure to help me understand completely my reservation for a special occasion. Thank you.”
-  Lisa Rasp

“To whom it may concern: I think I can be a real Dick to CSR’s when getting room reservations. As a consumer , I am trying to get the best price with the highest quality. Your Representative Herbert, was patient, didn’t rush me, was smooth , cool, he wasn’t pressing me and he had the best attitude. This guy could pass on some of his interpersonal communication techniques to fellow CSR’s : and you might want to consider him for some type of management position. It was a good experience. I appreciate you Herbert!”
-  Michael J. Regan

“Greetings. I just hung up from working with Gavin to secure a room reservation for my daughter’s 21st birthday. I have wanted to make it special but struggle doing this alone. I am over 60 and a bundle of nerves over dealing with unknowns via the computer etc. I have not been to Vegas for nearly 3 decades so I’m at a loss on this particular trip. I thoroughly appreciate the guidance and patience that Gavin extended me personally. I was just shopping for rates but because of the unique kindness and professionalism that he extended me, I felt secure in finishing up the trip plan with him. He is a model employee and I hope you can reward him accordingly. I will keep your website handy for future trips as well as recommend it..and him. Thank you”.
-  Georgette Jarvis

“I just wanted to thank you for your help in getting us the special room rate for our stay in New York last week.  The employees at the Stay Hotel could not have been more accommodating from the front desk to the door man.  The location was great for enjoying the Times Square, theater/plays and “restaurant row” was within walking distance as well.  The rooms were small, but clean!”
- Maybin Grimm

“I wanted to send you my sincere thanks for a great stay at The Luxe Hotel – Sunset Blvd. Everything about the property is superb, from its location and appearance to its extremely attentive staff. The Luxe is as great a hotel for a weekend getaway as it is for a quick stay to recharge your batteries.

My stay at The Luxe was incredibly relaxing and peaceful. It is hard to believe that such a sanctuary exists in close proximity to the hustle and bustle of greater Los Angeles and just footsteps away from the iconic gridlock that is the 405 freeway. The front desk agents, lounge staff, and shuttle drivers were extremely welcoming and helpful. I will definitely be returning to The Luxe – Sunset Blvd next time I am in the Los Angeles area.”
- Scott M. Bigger
KSL Travel Show Producer
KSL Newsradio 102.7 FM/1160 AM

“My reservation through your company has just been completed. IT WAS A WONDERFUL EXPERIENCE because of the associate who helped me – Lori Bess. I’ve never encountered a more patient and helpful person. Let the “powers that be” know when they have a great employee. For getaroom.com, that is Lori!”
- Cheryl Dorsey

“Eddie was helpful, informative and patient, all of which made for a seamless booking process. I’d like to thank Eddie – a definite asset to getaroom.com – for his service and have his efforts acknowledged by your company as well!”
- Rosalyn A. Fountain

“Oftentimes, we are quick to complain when things don’t go as planned but not so quick to praise when satisfied. I will admit that I was very uncomfortable using a third party travel site; however, your service was terrific, the price was excellent and my rebate was prompt. I just wanted to send along my comments to thank you for a very positive travel experience. Thanks again!”
- Joseph Malloy

“Yolanda got me a room – she was terrific!  Great on the phone, so helpful and pleasant.  Thanks so much.”
- Stephen

“I recently used getaroom.com for the first time, and my experience was a positive one thanks to Eduardo. I was very pleased and impressed with the level of service he provided. Eddie not only helped me find a hotel I liked, but one very close to my conference – all at a great price. I have kept Eddie’s direct line and will go directly to him in the future. I will also recommend getaroom.com to my associates.”
- Gary

“I was very impressed by the patience and pleasant demeanor demonstrated by Lori Bess. My reservation with Getaroom.com not only marks the first time I’ve ever used a website, but it’s also the most pleasant experience I’ve ever had booking a hotel room. I now feel very comfortable using your site and plan to refer the company to my friends.”
- Ms. Wilson

“I had a great customer service experience with an agent named Christian Christmas, who was extremely polite, helpful and patient from the start. I hope she can attend to me again next time I book a hotel room through getaroom.com. She was GREAT! Thank you so much.”
- Yvonne Basnett

“It was such a pleasure making reservations with Kim, who was knowledgeable, patient, and kind. You are so fortunate to have her as a valuable employee. I now know where to turn when I need help making my hotel reservations.”
- Dean Sheets

“We just booked a room in Las Vegas with one of your agents, Donna, over the phone. We found your site on Kayak.com and were astounded at the savings compared to calling the hotel directly. We were lucky enough to have Donna help us with our reservation. My husband and I both work in the hospitality industry and really appreciate good service when we are fortunate enough to receive it. (It seems harder to come by every day.) We will definitely be making more reservations through getaroom.com in the future and will tell our friends about the site as well. A special thanks to Donna and to your site for helping us get such an amazing hotel rate in Las Vegas. We now have a few more dollars to spend in the casinos!”
- Allison & Andrew Cesati

“I enjoyed my experience with Jerneice tremendously. I am a seasoned traveler and have used nearly every booking site out there. This, however, was hands down my best experience ever. Jerneice is the best travel expert I have ever dealt with, period! She was knowledgeable, patient and kind. Not only will I be adding her name and number to my agenda, but she’ll be the only agent I’ll seek assistance from in the future.”
- Gary Patlow

“I had the pleasure of speaking to Vince Elizondo today. Vince immediately established a rapport. He was very knowledgeable about many hotel chains, answered all my questions, was very personable, and generally had the ‘patience of a saint.’ I hope there is some way for Vince to be recognized for his outstanding customer service. You are extremely fortunate to have him in your employ.”
- Sandie Lanzillo

“I am very grateful for your great service. You have a client for life.”
- Carlos Peralta

“My agent, Jerneice Lowe, was not only extremely patient and polite, but also pleasant and very knowledgeable.”
- Rae Mustokoff

“I was so impressed with the service Christian Christmas provided that I shared my experience with none other than Arthur Frommer – a renowned travel writer and publisher – and asked that he mention this on his syndicated radio show!”
- Jerry Crowley

“I was facing a rather complicated booking situation: I wanted to surprise my husband for our anniversary, but frequent schedule changes kept getting in the way. Thank you, getaroom, for helping us get everything worked out! I am very grateful for the excellent customer service you provided!”
- Leslie McCarthy

“Vince did a great job assisting us with our hotel booking yesterday. Though I first learned of your company yesterday while browsing the web, Vince made me feel at ease in sharing my information. He also helped my mother, who called to tell me how impressed she was with his friendly and helpful demeanor. Vince is an A+ employee; we want to thank him and let you know our business with you is a direct result of the great service he delivered. Provided there are no issues with our recent booking, we look forward to using you again.”
- Tara Ethington

“I wanted to compliment my assigned agent, Christian Christmas, who did a great job helping me book for the first time on your site. And Dawn was also great this morning when I called to ask a question. Thank you for a great site and staff!”
- Sue Holt Fleisher

.“Jan. 16th I called for assistance on a hotel reservation. My agent’s name was Gin. She was so pleasant to work with. She took plenty of time to find us the very best rate and hotel based on our needs. She wasn’t rushed sounding, sounded like she really cared that we had a nice safe place in the criteria I was giving her. Please see that she gets a bonus for her effort. She is a plus for you. Thank you!”
- Joyce Tveit

“In addition to taking your survey, I wanted to let you know how pleased I am with your service. Each time I’ve used your company to make reservations, I’ve dealt with an informed, efficient representative. I’ve saved buckets of money, had reservations made within the day (within the morning, even – that’s responsive) and have been satisfied with the quality of accommodations received/represented. Not only would I be willing to recommend you, I already have. You are the Zappos of online accommodations reservation services.”
- Molly M. Cantrell-Kraig, MCK Products

“Connie, Ft. Worth area, helped me book a room in Tampa, Florida. I just want to tell you that she went above and beyond the call of duty. I put in a special request for my reservation, and when Connie was unable to find information regarding such requests on the Holiday Inn web site, she called the hotel directly!! Far above any of my expectations!! Congrats on having an employee like Connie! I will use your site again and again!”
- Meryl Vernon

“Your website is excellent. I love how straightforward, yet informative it is. Getaroom brings new levels of simplicity and ease-of-use to the hotel booking process. I won’t be using another website to book a hotel room again. Thanks for making my life easier!!
- Madelyn Sparks

“Receiving assistance from Christian Christmas, your call center agent, was truly a delightful experience. Having such amazing people as Christian out there certainly makes the world a better place.”
- Mary Strong

“getaroom booked for me the best priced hotel. Making the reservation was quick and easy. The service at the hotel was excellent, from check in to check out. The hotel and room had everything I expected and more, all for a lower price than what other customers were paying. Now, when I need a room, I go straight to getaroom.com.”
- Aaron Sainer

“Many thanks for your lovely user friendly website! All the best.”
- Jacqueline Andrews

“I book most of my friends’ and family’s travel arrangements and was looking to book two flights for my friends to South Carolina. We spent 2 hours looking at every airfare search engine and booking website available including FareCompare, CheapAir, Priceline, Orbitz and BookingBuddy. Unable to coordinate the flights efficiently, I decided to try one last website.  I had heard of getaroom but never associated them with flights.  We were able to find the perfect flight for $70 less than any other website listed and booked it in under ten minutes.  I’ll never spend hours looking for flights again!”
- Roselani Aluli-James, IL

“My husband and I loved our room! The whirlpool bath was an amazing treat. Thank you for finding us a great room and keeping our expenses down!”
- Lori R., Lexington, KY

“Patti was a fantastic agent and we got the best price! You should be proud to have her on your team!”
- Max T., Toronto, ON

“I booked my first two rooms on getaroom! What a deal! I called for an ‘unpublished’ rate and stayed for 50% less than I would have paid online. Incredible!”
- Michael P., St. Louis, MO

“I usually book online but I called and got a rate in San Francisco that was a lot less than any other site I checked. The agent was great too!”
- Vijay S., Santa Clara, CA

“I was skeptical about getting a lower rate in the call center, but I really did. It was a better price than anything I saw online.”
- Linda R., Hermosa Beach, CA

“I booked the unpublished rate in Boston and the price was unbelievable! Not only did I have the most elegant stay, but NO ONE could beat your rate. You have my business!”
- Cathy B., Grand Jct, CO

“I saw the hotel I wanted at a price that was better than the other sites I checked. I referred my mother and she had the same quality experience.”
- Juan S., Thousand Oaks, CA

“I called looking for a great Orlando hotel for the family at a good price. Your agent found it. No other company took the time to find out what I wanted. You have my business!”
- Melissa W, Atlanta, GA

“Good service is rare nowadays. Your agent got me a great hotel in New York at an amazing price.”
- Debbie C., Haverford, PA

“I just wanted to thank you for the great deal I scored with getaroom.com! I was able to get a great room for Memorial Day weekend just off the Magnificent Mile in Chicago. Best of all, the price was awesome.”
- Saundra K., Dubuque, IA

“Getaroom has shaken up the world of hotel discounters. Consult them whenever you seek lodging.”
- Arthur Frommer, renowned travel writer and publisher

“Wanted to drop you a quick line to commend the service I just received from one of your representatives out of North Carolina. I don’t usually book my own hotel stays but ended up in a bit of a jam while in the process of moving. That being said, I remembered your site and thought I would give it a try. getaroom.com was very user friendly and easy to navigate. Once I had an idea of where I wanted to stay, I called the 800 number and spoke to a gentleman named Bob who was very helpful. The entire booking process took less than five minutes and I believe I ended up with the best rate possible.”
- Sarah Hastings, Travel Show Live

“I called getaroom’s Call Center to make a reservation last week. The Call Center agents were friendly, courteous and helpful.  While other sites also offered the same room, only getaroom upgraded me to an even better room. On Saturday, I needed to change the reservation to another hotel.  I called getaroom once more and it was quickly taken care of without any additional charge.  Other providers would not have allowed me to change my reservation without charging an additional fee. I am very pleased with getaroom.com, particularly the No Change Fee and the ability to call in and talk to someone.”
- Barrett Lidji

“I just wanted to tell you how pleased I was with Jason, the gentleman who assisted me with my reservation. He was polite, patient, and thorough. I left the conversation feeling very impressed with him and your company! Thank you so very much. When in this day and age, customer service is SO lacking – yours is SOARING!”
- Susan Loesl

“Just wanted to let you know what a wonderful agent you have in Billy. I have never used your site before and will use it again. Billy was very professional and helpful. He even provided suggestions for good restaurants in the area. I am spreading the word to friends about your site and looking forward to staying at the Doubletree in Chicago next month! Thanks Billy.”
- Martinna Lee

“I just finished booking reservations at the Palmer House in Chicago. Connie, the Call Center representative who assisted me, was helpful and very friendly. Because of your low hotel rates and especially your agents (Connie), I’ll be using your service for all my future hotel bookings!”
- Pat Hogberg

“What a pleasure and relief it was to work with Cassandra. I was booking a room for a first time trip to New York and had not had much success before calling getaroom.com. She answered my questions regarding taxes and cancellation fees, all with the utmost patience and courtesy. I was able to book well within my budget and, as an added treat, in a great location!

When she discovered I could only book at this hotel for three of the five nights I would be in NYC, she spent a lot of time trying to find alternative places for me to stay for the weekend. She also reached out to two hotels for information not listed on their websites. I hope I’ve clearly conveyed how comfortable I felt in dealing with a person as caring and knowledgeable as Cassandra. Thank you once again.”
- Lynda McInnis

“From the get-go, I was really very pleased with the way your web site worked, your descriptions of hotels, and most of all, your prices and information about the hotels. I enjoyed speaking with your call center representatives, all of whom were polite, knowledgeable and helpful. When I called getaroom.com to address the difference in price listed for the pet stay versus what I was told by the hotel was the ‘real’ price, your agent apologized for the inconvenience and took swift action.

Now I get this e-mail from you and I am even more impressed with YOUR customer service.  I can’t get over how generous and how fair you are.  I actually am moved by the way you treated ME as an important client and I hope to return the favor every time I travel.  I, too, am in a service business, and about 80% of my clients have been with me since I first started 42 years ago.

I know ‘talent’ plays a big part, but how you treat your clients is the biggest portion of the pie. I cannot thank you enough for what you are doing. I will most definitely recommend your site and your high standards for customer service. I wanted you to know how grateful I am, and how much you have maintained my faith that there are businesses like mine that put the customer first. You can count on me to be back.”
- Janet Wexler

“I was highly satisfied with the level of service provided by Christian Christmas.  She is the best sales agent I’ve ever had the pleasure of working with!”
- Helen Erwin

“Gavin provided some of the best customer service that I have ever received. During an unpleasant situation, he was professional, reassuring and highly competent. I will always look to do business again with getaroom.com.”

“Booked my room through getaroom.com for a wedding I’ll be attending next week. The agent who took my call was a ‘10.’ The process was quick and easy, and I wound up getting a great price.”

“I recently made a reservation with getaroom.com that qualifies for a free upgrade from a 2-bedroom suite to a 3-bedroom suite. I appreciate Eren Rose’s diligence in ensuring I received the much-needed upgrade. Eren also reached out to the hotel for confirmation and answered all my questions in a timely manner. Thanks again for all your help, Eren. You are my new best friend!”
- Gayle Harrop